Could Distributed Peer Review Better Decide Grant Funding?
The landscape of academic grant funding is notoriously competitive and plagued by lengthy, bureaucratic processes, exacerbated by difficulties in finding willing reviewers. Distributed […]
The United States Bureau of Labor Statistics lists the median annual wage of waiters and waitresses to be $18,590. With this in […]
[We’re pleased to welcome Izabela Sandvik who collaborated with Dale F. Duhan and Kare Sandvik on their article “Innovativeness and Profitability: An […]
Businesses work hard to ensure that their customers walk away happy. But just how much of a good experience do customers even […]
Are successful mergers only geared to wresting efficiencies? Or can there be other considerations that come into play – and ultimately affect […]
How can managers better serve and protect their employees when unreasonable customer service requests are made? Taeshik Gong at the University of Strathclyde […]
When companies offer service guarantees, do they profit from them as much as the consumer does? Dr. Jeffrey Meyer at Bowling Green […]
An article recently published in Cornell Hospitality Quarterly found that hotel customers prefer physically attractive front desk employees because they “increase the […]
If you’d like to create a more satisfying service experience and increase customer “forgiveness” when a service encounter goes wrong, you’ll find […]