Customer Satisfaction

Customer Satisfaction: Priorities for Improvement
Business and Management INK
May 10, 2012

Customer Satisfaction: Priorities for Improvement

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Serving the Senior Target Market
Business and Management INK
March 15, 2012

Serving the Senior Target Market

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The Role of Cultural Products in Authentic African “Eatertainment”
Business and Management INK
January 26, 2012

The Role of Cultural Products in Authentic African “Eatertainment”

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Why and When do Stores With Satisfied Employees Have Satisfied Customers?
Business and Management INK
January 12, 2012

Why and When do Stores With Satisfied Employees Have Satisfied Customers?

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Job Satisfaction and Empowerment on Customer’s Perception of Service Quality

Job Satisfaction and Empowerment on Customer’s Perception of Service Quality

“The Role and Effect of Job Satisfaction and Empowerment On Customers’ Perception of Service Quality: a Study in the Restaurant Industry,” published […]

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Job Satisfaction & Service Quality

Job Satisfaction & Service Quality

“The Role and Effect of Job Satisfaction and Empowerment on Customers’ Perception of Service Quality,” by Gabriel Gazzoli of Cesar Ritz Colleges, Switzerland, and Murat […]

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Word of Mouth & New Service Adoption

Word of Mouth & New Service Adoption

“Can we Talk: The Impact of Willingness to Recommend on New-to-Market Service Brand Extension Within a Social Network” was recently published by […]

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