Customer Satisfaction

Serving the Senior Target Market

Vassiliki Grougiou, School of Economics and Business Administration, International Hellenic University, Thessaloniki, Greece, and Simone Pettigrew, Health Promotion Evaluation Unit, […]

11 years ago

Job Satisfaction & Service Quality

“The Role and Effect of Job Satisfaction and Empowerment on Customers’ Perception of Service Quality,” by Gabriel Gazzoli of Cesar Ritz Colleges, […]

12 years ago

Word of Mouth & New Service Adoption

“Can we Talk: The Impact of Willingness to Recommend on New-to-Market Service Brand Extension Within a Social Network” was recently […]

12 years ago