Why Would You Choose to Revisit a Dissatisfying Restaurant?
We’re pleased to welcome Dr. Gabriele Pizzi of the University of Bologna. Dr. Pizzi recently collaborated with Gian Luca Marzocchi, […]
7 years agoA space to explore, share and shape the issues facing social and behavioral scientists
We’re pleased to welcome Dr. Gabriele Pizzi of the University of Bologna. Dr. Pizzi recently collaborated with Gian Luca Marzocchi, […]
7 years agoWhen choosing where to open a restaurant, many businessmen may recall the adage “location, location, location.” But even a prime […]
8 years agoThe customer may always be right, but research has shown that their memory can sometimes fail them when recollecting service […]
8 years ago[We’re pleased to welcome Izabela Sandvik who collaborated with Dale F. Duhan and Kare Sandvik on their article “Innovativeness and […]
9 years agoCornell Hospitality Quarterly (CQ) focuses on publishing scholarly research with hospitality management implications. The articles, written by academics as well […]
10 years agoIt’s generally a great idea to “wow” your customers with unexpected benefits and perks–but a new study finds there’s also […]
10 years agoEditor’s note: We are pleased to welcome Dr. Renáta Kosová and Dr. Cathy A. Enz, both of Cornell University, who […]
10 years agoSeul Ki Lee and SooCheong (Shawn) Jang, both of Purdue University, published “Premium or Discount in Hotel Room Rates? The […]
11 years agoMichael Chen of the Ontario Lottery & Gaming Corporation, Henry Tsai of The Hong Kong Polytechnic University, and Shiang-Lih Chen […]
11 years ago“What Matters More? Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers’ Job Performance,” […]
12 years ago