Business and Management INK

The Complexities of Making Key Career Decisions
Business and Management INK
February 27, 2024

The Complexities of Making Key Career Decisions

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Revolutionizing Management Research with Immersive Research Methods
Business and Management INK
February 26, 2024

Revolutionizing Management Research with Immersive Research Methods

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Good Governance, Strong Trust: Building Community Among an Australian City Rebuilding Project
Business and Management INK
February 8, 2024

Good Governance, Strong Trust: Building Community Among an Australian City Rebuilding Project

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A Black History Addendum to the American Music Industry
Insights
February 6, 2024

A Black History Addendum to the American Music Industry

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Organizational Learning in Remote Teams: Harnessing the Power of Games for Meaningful Online Exchanges

Organizational Learning in Remote Teams: Harnessing the Power of Games for Meaningful Online Exchanges

Could we make workplace online exchanges more meaningful, especially in the early weeks of global lockdowns when we still lacked the protocols for online interaction? This was the question the authors set out to investigate.

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Environmental and Social Sustainability Methods in Online and In-Person Shopping

Environmental and Social Sustainability Methods in Online and In-Person Shopping

Service firms are increasingly trying to make their offers more sustainable, but does the same solution work the same way both online and offline? And does it matter if the focus is on environmental or social sustainability?

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Revitalizing Entrepreneurship to Benefit Low-Income Communities

Revitalizing Entrepreneurship to Benefit Low-Income Communities

While entrepreneurship scholarship increasingly illustrates the limits of an individualized approach in commercial businesses, this thinking has not yet filtered through to how we strategize entrepreneurship in low income-areas.

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The Key to Dismantling Oppressive Global Systems

The Key to Dismantling Oppressive Global Systems

In this article, Nazarina Jamil, Maria Humphries-Kil, and Kahurangi Dey explore Paulo Freire’s call for responsibility for those who are marginalized and his Pedagogy of Hope to encourage action and inspiration around the dismantling of oppressive global systems.

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Using Affective Displays to Predict Customer Satisfaction

Using Affective Displays to Predict Customer Satisfaction

In this article, Shelly Ashtar reflects on her longstanding interest in service-related work and how it connects to her research interest in customer satisfaction. Ashtar explores this topic with collaborators Galit B. Yom-Tov, Anat Rafaeli and Jochen Wirtz in “Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction,” in the Journal of Service Research.

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Building Community in the Remote Workplace

Building Community in the Remote Workplace

In this article, Will Bennis reflects on his efforts to build community among freelancers and remote workers. What he couldn’t anticipate, however, were the challenges he would face in doing so — challenges that he and Marko Orel expand upon in “Taboo Trade-Offs in the Community Business: The Case of Coworking” in the Journal of Management Inquiry.

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Pass Incomplete — How to Keep Healthcare Clinicians from Dropping the Ball

Pass Incomplete — How to Keep Healthcare Clinicians from Dropping the Ball

Using the metaphor of American football, Melanie Barlow explores the importance of training healthcare clinicians to appropriately respond to potential errors in care and the effects of failing to do so.

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Disruptive Technologies and Local Regulations: Policy Leaning in Venue Shifting

Disruptive Technologies and Local Regulations: Policy Leaning in Venue Shifting

The fear that without proper constraints technologies may run amok has propelled many local governments to restrict such technologies. How are technology firms to respond to these local restrictions?

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