Using Text Mining for Customer Feedback

[We’re pleased to welcome Francisco Villarroel Ordenes, who is one of five collaborating authors on the article “Analyzing Customer Experience […]

9 years ago

Rethinking the Meaning of Meetings

Editor’s note: We are pleased to welcome Jane Jorgenson and Frederick Steier, both of the University of South Florida, whose […]

10 years ago

Service Improvement and Context

“Making Service Improvement Happen: The Importance of Social Context “by Aoife M. McDermott, Cardiff University, Wales, United Kingdom and Mary […]

13 years ago