A Strategy for Diversity Training: Focusing on Empathy in the Workplace

The Journal of Hospitality & Tourism Research has a new issue available online! Click here to view all of the articles.

Juan M. Madera, Jack A. Neal and Mary Dawson, all of the University of Houston, published “A Strategy for Diversity Training : Focusing on Empathy in the Workplace” in the November 2011 issue.

The abstract:

The purpose of this study was to test the effectiveness of a diversity training exercise using perspective taking to increase positive attitudes toward non-English-speaking individuals. Ninety-six participants were given a pretest (survey) followed by the training and a post-test. Participants were randomly assigned as a “manager” or an “employee.” The managers were provided with a recipe and instructions in English, and the managers’ employees provided with the recipe and instruction in an abstract, non-English language. The results of a repeated-measures ANOVA showed a significant effect of perspective-taking training on attitudes toward non-English speakers, such that attitudes were more positive post-training than pre-training. The effect of the training on the attitudes toward non-English speaking individuals was moderated by the status role (i.e., manager or employee). In addition, participants’ empathy mediated the relationship between the perspective-taking training and attitudes, such that perspective taking induced empathy, resulting in more positive attitudes.

If you would like to learn more about the Journal of Hospitality & Tourism Research, please follow this link.

Are you interested in receiving email alerts whenever a new article or issues becomes available online? Then click here!

Bookmark and Share

[polldaddy rating=”4667602″]
0 0 votes
Article Rating

Business & Management INK

Business and Management INK puts the spotlight on research published in our more than 100 management and business journals. We feature an inside view of the research that’s being published in top-tier SAGE journals by the authors themselves.

Notify of

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Inline Feedbacks
View all comments
Edwin Rutsch

May I suggest further resources to learn more about empathy and compassion.
The Center for Building a Culture of Empathy
The Culture of Empathy website is the largest internet portal for resources and information about the values of empathy and compassion. It contains articles, conferences, definitions, experts, history, interviews,  videos, science and much more about empathy and compassion.

I posted a link to your article in our
Empathy and Compassion Magazine
The latest news about empathy and compassion from around the world

Would love your thoughts, please comment.x