A space to explore, share and shape the issues facing social and behavioral scientists
Is it possible that the experience of receiving gifts we do not like can take a toll on our mental […]
The coronavirus Christmas of 2020 could turn into a bumper year for giving gifts. Our relationship with spending and the […]
Just as the current pandemic illuminates society’s pre-existing challenges, so too it shapes our behavior, changing the ways we interact, shop and consume.
[We’re pleased to welcome Christina Chi of Washington State University. Christina recently published an article in Cornell Hospitality Quarterly entitled “Ready […]
[We’re pleased to welcome Gerald Zaltman of Harvard Business School and Olson Zaltman Associates. Dr. Zaltman recently published an article […]
Gerald Zaltman, Joseph C. Wilson Professor Emeritus at Harvard Business School and creator of the first patented market research tool […]
The customer may always be right, but research has shown that their memory can sometimes fail them when recollecting service […]
Businesses work hard to ensure that their customers walk away happy. But just how much of a good experience do […]
When it comes to travel decision-making, how do Baby Boomers, Gen X, and Gen Y compare? The answer is crucial […]
Today, about half of all Americans drink bottled water. That number is steadily rising, and so are the environmental and […]
Whether they’re aware of it or not, consumers in a retail environment make decisions that are influenced by everything from […]
Rex S. Toh, Charles F. DeKay and Peter Raven published “Travel Planning: Searching for and Booking Hotels on the Internet” […]
