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A space to explore, share and shape the issues facing social and behavioral scientists
Republished with permission. The original post was published on the Center for Services Leadership blog. *** By Christopher P. Blocker and […]
7 years agoWhen companies offer service guarantees, do they profit from them as much as the consumer does? Dr. Jeffrey Meyer at […]
9 years agoIf you’d like to create a more satisfying service experience and increase customer “forgiveness” when a service encounter goes wrong, […]
10 years ago