Social Science Space

Do you know what makes your pans non-stick or your toothpaste and hand soap fight bacteria? According to the European […]

[We’re pleased to welcome Francisco Villarroel Ordenes, who is one of five collaborating authors on the article “Analyzing Customer Experience […]

[Editor’s Note: We’re pleased to welcome Vanitha Swaminathan, who collaborated with Christopher Groening, Vikas Mittal, and Felipe Thomaz on their […]

The United States Bureau of Labor Statistics lists the median annual wage of waiters and waitresses to be $18,590. With […]

[We’re pleased to welcome Izabela Sandvik who collaborated with Dale F. Duhan and Kare Sandvik on their article “Innovativeness and […]

Businesses work hard to ensure that their customers walk away happy. But just how much of a good experience do […]

Are successful mergers only geared to wresting efficiencies? Or can there be other considerations that come into play – and […]

How can managers better serve and protect their employees when unreasonable customer service requests are made? Taeshik Gong at the University […]

When companies offer service guarantees, do they profit from them as much as the consumer does? Dr. Jeffrey Meyer at […]

An article recently published in Cornell Hospitality Quarterly found that hotel customers prefer physically attractive front desk employees because they […]

If you’d like to create a more satisfying service experience and increase customer “forgiveness” when a service encounter goes wrong, […]

Marketing expert Donald R. Bacon, Professor in the Daniels College of Business at the University of Denver and editor of […]