Social, Behavioral Scientists Eligible to Apply for NSF S-STEM Grants
Solicitations are now being sought for the National Science Foundation’s Scholarships in Science, Technology, Engineering, and Mathematics program, and in an unheralded […]
The United States Bureau of Labor Statistics lists the median annual wage of waiters and waitresses to be $18,590. With this in […]
[We’re pleased to welcome Izabela Sandvik who collaborated with Dale F. Duhan and Kare Sandvik on their article “Innovativeness and Profitability: An […]
Businesses work hard to ensure that their customers walk away happy. But just how much of a good experience do customers even […]
Are successful mergers only geared to wresting efficiencies? Or can there be other considerations that come into play – and ultimately affect […]
How can managers better serve and protect their employees when unreasonable customer service requests are made? Taeshik Gong at the University of Strathclyde […]
When companies offer service guarantees, do they profit from them as much as the consumer does? Dr. Jeffrey Meyer at Bowling Green […]
An article recently published in Cornell Hospitality Quarterly found that hotel customers prefer physically attractive front desk employees because they “increase the […]
If you’d like to create a more satisfying service experience and increase customer “forgiveness” when a service encounter goes wrong, you’ll find […]