Customer Satisfaction

Are Consumers More Likely to Buy Green Products?
Business and Management INK
July 25, 2014

Are Consumers More Likely to Buy Green Products?

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Why Some Corporations Choose To Be Socially Responsible
Business and Management INK
July 2, 2014

Why Some Corporations Choose To Be Socially Responsible

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Using Text Mining for Customer Feedback
Business and Management INK
June 13, 2014

Using Text Mining for Customer Feedback

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Is Joint Achievement of Customer Satisfaction and Efficiency Beneficial in Merger Contexts?
Business and Management INK
May 30, 2014

Is Joint Achievement of Customer Satisfaction and Efficiency Beneficial in Merger Contexts?

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Check Please! Servers’ Choice of Speediness vs Sales and the Significance for Staffing

Check Please! Servers’ Choice of Speediness vs Sales and the Significance for Staffing

The United States Bureau of Labor Statistics lists the median annual wage of waiters and waitresses to be $18,590. With this in […]

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Does Innovativeness Play a Role in Hotel Profitabilty?

Does Innovativeness Play a Role in Hotel Profitabilty?

[We’re pleased to welcome Izabela Sandvik who collaborated with Dale F. Duhan and Kare Sandvik on their article “Innovativeness and Profitability: An […]

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Using “Sticktion” for a Better Customer Experience

Using “Sticktion” for a Better Customer Experience

Businesses work hard to ensure that their customers walk away happy. But just how much of a good experience do customers even […]

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How does a merger contribute to firm success?

How does a merger contribute to firm success?

Are successful mergers only geared to wresting efficiencies? Or can there be other considerations that come into play – and ultimately affect […]

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Providing Service for Customer Service Employees

Providing Service for Customer Service Employees

How can managers better serve and protect their employees when unreasonable customer service requests are made? Taeshik Gong at the University of Strathclyde […]

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The Guarantee of Service Guarantees

The Guarantee of Service Guarantees

When companies offer service guarantees, do they profit from them as much as the consumer does? Dr. Jeffrey Meyer at Bowling Green […]

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Yes, Looks Do Matter in the Workplace

Yes, Looks Do Matter in the Workplace

An article recently published in Cornell Hospitality Quarterly found that hotel customers prefer physically attractive front desk employees because they “increase the […]

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Want to Build Better Customer Relationships?

Want to Build Better Customer Relationships?

If you’d like to create a more satisfying service experience and increase customer “forgiveness” when a service encounter goes wrong, you’ll find […]

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