Time works wonders–it’s a familiar saying that speaks to the fluid nature of an individual’s experiences, and how, as time […]

Cathy A. Enz of the Cornell University School of Hotel Administration published “Strategies for the Implementation of Service Innovations” on […]

Songshan Huang, University of South Australia, Cathy H. C. Hsu and Andrew Chan, The Hong Kong Polytechnic University, published “Tour Guide Performance […]

“The Role and Effect of Job Satisfaction and Empowerment On Customers’ Perception of Service Quality: a Study in the Restaurant […]

“The Role and Effect of Job Satisfaction and Empowerment on Customers’ Perception of Service Quality,” by Gabriel Gazzoli of Cesar Ritz Colleges, […]

“Doing Good And Doing Better Despite Negative Information? The Role Of Corporate Social Responsibility In Consumer Resistance To Negative Information” […]

Dr. Andreas B. Eisingerich, Imperial College Business School, Imperial College London, takes a moment today to provide some background for […]