Quiet Desperation: Another Perspective on Employee Engagement

Karen Kelly Wollard, Broward College, published “Quiet Desperation: Another Perspective on Employee Engagement” in the November 2011 issue of Advances in Developing Human Resources. To view other articles in this special issue on “Employee Engagement & HRD: Linking Theory and Scholarship to Practice,” please click here.

The abstract:

The Problem.

Employee engagement continues to capture the interest of practitioners and scholars, yet estimates are that between 50%and 70% of workers are not engaged. Disengagement has implications for profitability, productivity, safety, mental health, turnover, and employee theft.

The Solution.

The article builds on Kahn’s concept of disengagement and presents a consolidated view of the research regarding the process of disengagement. A call to action is presented, as a plea to organizations to address cognitive, emotional and behavioral/ physical needs of the majority of workers who are less than fully engaged.

The Stakeholders.

Human resource development (HRD) researcher and practitioners who work in organizations where engagement is low, turnover is high, or morale is plummeting.

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