Organizational Trust: A Cultural Perspective. Mark N. Saunders, Denise Skinner, Graham Dietz, Nicole Gillespie, and Roy. J. Lewicki, eds. New York: Cambridge University Press, 2010. 430 pp. $110.00, hardback; $48.00, paper.
“Trust falls between hope and certainty,” is a familiar premise. But how do we develop trust in the others we transact with? Which aspects of this process are universal, and which are a function of culture, including our national, occupational, and organizational cultures? How do we transcend differences to bridge cultural divides? Given that we all have multiple cultural legacies that provide conflicting imperatives in some cases, which of these cultural facets dominate to shape our behavior? How do our multiple cultural facets interact and change over time? These important and timely questions are addressed here by an international and interdisciplinary cast of authors.