A space to explore, share and shape the issues facing social and behavioral scientists
Conventional wisdom suggests that frontline employees should appease uncivil customers to resolve the unpleasant situation as quickly as possible and minimize the distraction and associated damage. However, this approach has not been effective in reducing or stopping customer incivility.
A multi-place research project in six cities worldwide in the journal ‘Global Perspectives’ brings a new angle to a examination of the civic life of cities.
As academics think about impact, they can draw on some of the lessons and strategic approaches used by civil society and campaigning groups.
A new national commission has been announced by the American Academy of Arts and Science to boost teaching and research […]
