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Changing our Coping Strategies Amidst COVID-19 Living
As people in the U.S. mark six months of coronavirus, the challenges of coping with life during a pandemic continue […]
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coping
Challenges in Leadership: Part 1 of 3
Editor’s note: This week, we are pleased to present a three-part series highlighting current research on key challenges facing leaders […]
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Unhappy Customers? Here’s How To Deal
With the advent of social media, dissatisfied customers can easily vent their frustrations in a very public way. But a […]
562
Thoughts and Feelings About Organizational Change
The change process is “not just thought out but also is ‘felt out,’” according to an article in the Journal […]
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Emotional Intelligence & Service Failure
“Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure,” by Mark Gabbott of […]
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