A space to explore, share and shape the issues facing social and behavioral scientists
Conventional wisdom suggests that frontline employees should appease uncivil customers to resolve the unpleasant situation as quickly as possible and minimize the distraction and associated damage. However, this approach has not been effective in reducing or stopping customer incivility.
Company executives believe they know the value of their product or service they provide, but the true judge of value […]
How an individual dresses can be quite revealing about their personality and how they would like to be perceived, but there is […]
Time works wonders–it’s a familiar saying that speaks to the fluid nature of an individual’s experiences, and how, as time […]
Mikolaj Piskorski: A Social Strategy: How We Profit from Social Media. Princeton, NJ: Princeton University Press, 2014. 275 pp. $29.95, […]
How can managers better serve and protect their employees when unreasonable customer service requests are made? Taeshik Gong at the University […]
Kimberly Mathe and Lisa Slevitch, both of Oklahoma State University published, “An Exploratory Examination of Supervisor Undermining, Employee Involvement Climate, and […]
