A space to explore, share and shape the issues facing social and behavioral scientists
Empathic consciousness in AI opens new horizons in service that puts the relationship between the machines and the humans in exciting and uncharted territories.
Conventional wisdom suggests that frontline employees should appease uncivil customers to resolve the unpleasant situation as quickly as possible and minimize the distraction and associated damage. However, this approach has not been effective in reducing or stopping customer incivility.
Dubbed “The Great Resignation,” a record-breaking trend of employees quitting their jobs leads these researchers to study resilience in frontline employees.
Sales promotions usually list the discount before the restriction. But is this “good news then bad news” structure really the best practice?
Today, customers and employees need a broader form of “readiness” to successfully face fundamentally altered capability and motivational demands. Enter ‘actor ecosystem readiness.’
[We’re pleased to welcome Kenny Basso of IMED Business School. Kenny recently published an article in Journal of Service Research, […]
We are delighted to congratulate Seigyoung Auh, winner of Journal of Service Research‘s Best Reviewer Award! Dr. Auh, kindly provided […]
Journal of Service Research is now accepting research for the upcoming special section entitled “Health Service Research: A Multidisciplinary Perspective,” […]
Journal of Service Research is a leading service research journal, offering an international and multidisciplinary perspective on the best management […]
When companies offer service guarantees, do they profit from them as much as the consumer does? Dr. Jeffrey Meyer at […]
We’re so excited to congratulate Dr. Cheryl Burke Jarvis at Southern Illinois University for being awarded the Journal of Service Research’s […]
The Journal of Service Research is proud to announce its next Editor, Dr. Mary Jo Bitner. Dr. Bitner, a highly […]
