restaurant service recovery Archives - Social Science Space

restaurant service recovery

A Look at the Relationship between Service Failures, Guest Satisfaction, and Repeat-Patronage Intentions of Casual Dining Guests

Alex Susskind, Cornell University, and Anthony Viccari, Syracuse University, published “A Look at the Relationship between Service Failures, Guest Satisfaction, and […]

11 years ago

430

Latest

Drawing of worker at home on laptop with cat seeking attention and phone buzzing

Business and Management INK

Understanding the Needs of New Hires in a Post-COVID World of the Virtual Workplace

17 hours ago

121

Animated image of giant hand pushing one character toward another

Whither Nudge? The Debate Itself Offers Lessons on the Influence of Social Science

2 days ago

202

H1B visa

Business and Management INK

A Reflection of ‘Managing Diverse Workforce: How to Safeguard Skilled Migrants’ Self-Efficacy and Commitment’

2 days ago

371

Mother deer nudges young deer by pushing her nose it its backside

Whither Nudge? New Evidence Review Questions Its Efficacy

3 days ago

230

The Gender Banter: Implications of Not Practicing What We Preach

4 days ago

318

Drawing of original mechanical Turk

Paper on Amazon’s Mechanical Turk Proves a Durable Article

7 days ago

350

Map of Europe showing countries in NATO, those wanting to join, those without an interest, and Russia, Belarus and Armenia

International Debate

The International Sociological Association Should Be Ashamed of Its President

7 days ago

553

Drawing of a open suitcase with arrows emerging

Unpacking Impact

1 week ago

624

Business and Management INK

Doing Decolonizing

1 week ago

481

Researcher with clipboard taking notes on study participants

Helen Kara Calls for Doing Research As If Our Human Participants Mattered

1 week ago

440

Developing Engaging Street Theatre from Interview Materials

1 week ago

504