Social Science Space

According to Staples, allowing a customer to vent will calm them 90% of the time and allow for retention opportunities. […]

[Editor’s Note: We are pleased to welcome Jose M. de la Torre-Ruiz who collaborated with Vera Ferron-Vilchez and Natalia Ortiz-e-Mandojana […]

Martin Mende, University of Kentucky, and Ruth N. Bolton, Marketing Science Institute, Cambridge, collaborated on “Why Attachment Security Matters: How Customers’ […]

Girish Prayag, SKEMA Business School, and Chris Ryan, Waikato Management School published “Antecedents of Tourists’ Loyalty to Mauritius: The Role and Influence of […]