Best Practices in Diversity Management

diversity_incEach year, Diversity Inc. puts out a Top 50 list recognizing companies with outstanding diversity practices. A new study in Cornell Hospitality Quarterly samples these top performers to reveal what it is they are doing to successfully manage a diverse workforce–as well as the broad benefits these practices bring. Author Juan M. Madera of the University of Houston writes:

CQ_v50n2_72ppiRGB_150pixWThe analysis of the organizations’ specific practices revealed the following seven complementary and highly related categories of diversity management practice: corporate diversity council, diversity training programs, supplier diversity, employee networking and mentoring, cultural awareness, support for women, and lesbian, gay, bisexual, and transgender network programs and same-sex benefits. The result of these policies is a highly diverse workforce and relatively diverse management in the sample firms.

Click here to read more in the article, “Best Practices in Diversity Management in Customer Service Organizations: An Investigation of Top Companies Cited by Diversity Inc.,” published in Cornell Hospitality Quarterly.

Business & Management INK

Business and Management INK puts the spotlight on research published in our more than 100 management and business journals. We feature an inside view of the research that’s being published in top-tier SAGE journals by the authors themselves.