Business and Management INK

Is Workplace Conflict Good or Bad?

March 6, 2013 1395

Editor’s note: We are pleased to welcome Alice H. Y. Hon of The Hong Kong Polytechnic University, whose article “The Effects of Group Conflict and Work Stress on Employee Performance,” co-authored by Wilco W. Chan of The Hong Kong Polytechnic University, is forthcoming in Cornell Hospitality Quarterly and now available in the journal’s OnlineFirst section.

In the contemporary business world, teamwork is increasingly important because many organizations feel the need to coordinate their activities more effectively; however, there are considerable challenges to working effectively in teams. One major challenge is conflict, which is the process resulting from stress and tension between team members that arise from the complexity of task relationships, excessive work demands, interpersonal disputes, and the interdependence of organizational life (De Dreu & Weingart, 2003). Early organizational conflict theorists suggested that conflict is detrimental to team effectiveness and organizational functioning (Glazer & Beehr, 2005; Hamilton, Hoffman, Broman, & Rauma, 1993). More recently, researchers have theorized that conflict is beneficial under certain circumstances, and if people perceive the nature of conflict and manage it appropriately (De Dreu & Van de Vliert, 1997; Simons & Peterson, 2000).

CQ_v50n2_72ppiRGB_150pixW

Although the concepts of team conflict and work stress remain popular today, theories that account for the distinction have not been clearly developed. The present study aims to contribute to the existing literature, and argues that understanding whether the conflict is task-related or relationship-related and whether the work stress is challenge-related or hindrance-related is necessary to evaluate the influence of team conflict and work stress on employee performance. Only by clearly distinguishing these relationships can we provide comprehensive theoretical and practical human resource suggestions to both scholars and managers. We can then confidently assert that conflict associated with certain stressors may result in negative outcomes, whereas conflict associated with other stressors may result in positive outcomes.

Click here to read The Effects of Group Conflict and Work Stress on Employee Performance” in Cornell Hospitality Quarterly.

Alice H. Y. Hon is an assistant professor at the School of Hotel and Tourism Management, The Hong Kong Polytechnic University. Her research focuses on employee creativity and innovation, intrinsic motivations, leadership, justice and trust, management team, and multilevel issues in service organizations.

Business and Management INK puts the spotlight on research published in our more than 100 management and business journals. We feature an inside view of the research that’s being published in top-tier SAGE journals by the authors themselves.

View all posts by Business & Management INK

Related Articles

How AI-Integration is Changing the Workplace
Business and Management INK
May 28, 2024

How AI-Integration is Changing the Workplace

Read Now
Keeping Qualitative Research Weird!
Business and Management INK
May 23, 2024

Keeping Qualitative Research Weird!

Read Now
Sometimes, We Do Need a Narcissist
Business and Management INK
May 21, 2024

Sometimes, We Do Need a Narcissist

Read Now
From Collision to Collaboration: Bridging University and Industry Relationships
Business and Management INK
May 17, 2024

From Collision to Collaboration: Bridging University and Industry Relationships

Read Now
Motivation of Young Project Professionals: Their Needs for Autonomy, Competence, Relatedness, and Purpose

Motivation of Young Project Professionals: Their Needs for Autonomy, Competence, Relatedness, and Purpose

Young professionals born between the early 1980s and mid-1990s now constitute a majority of the project management workforce. Having grown up connected, collaborative, and mobile, they have specific motivations and needs, which are explored in this study.

Read Now
A Complexity Framework for Project Management Strategies

A Complexity Framework for Project Management Strategies

Contemporary projects frequently pose complexities that cannot be adequately tackled by the classical project management tradition. This article offers a diagnostic tool to help identify the type of complexity of a project and determine the most suitable strategy for addressing it.

Read Now
Bringing Theories into Conversation to Strategize for a Better World

Bringing Theories into Conversation to Strategize for a Better World

In this article, Ann Langley, Rikkie Albertsen, Shahzad (Shaz) Ansari, Katrin Heucher, Marc Krautzberger, Pauline Reinecke, Natalie Slawinski, and Eero Vaara reflect on the inspiration behind their research article, “Strategizing Together for a Better World: Institutional, Paradox and Practice Theories in Conversation,” found in the Journal of Management Inquiry.

Read Now
0 0 votes
Article Rating
Subscribe
Notify of
guest

This site uses Akismet to reduce spam. Learn how your comment data is processed.

0 Comments
Inline Feedbacks
View all comments
office blog

It’s truly a great and helpful piece of info. I am glad that you just shared this helpful information with us. Please keep us up to date like this. Thank you for sharing.