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Unhappy Customers? Here’s How To Deal
With the advent of social media, dissatisfied customers can easily vent their frustrations in a very public way. But a […]
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It’s Unfair: Why Customers Who Merely Observe an Uncivil Employee Abandon the Company
Christine Porath, Georgetown University, Deborah MacInnis and Valerie S. Folkes, both of University of Southern California, Los Angeles, published “It’s Unfair: […]
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