emotional labor; social sharing; customer service; customer hostility; surface acting; Archives - Social Science Space

emotional labor; social sharing; customer service; customer hostility; surface acting;

Is Social Sharing Beneficial For Employees When Dealing With Difficult Situations at Work?

A. Silke McCance, Christopher D. Nye, Lu Wang, Kisha S. Jones, and Chi-yue Chiu discuss this question in their recent […]

12 years ago

513

Latest

Do Conferences Still Matter? Yes, Yes They Do

8 hours ago

62

Photo shows outline of a head with circuits connected to it.

Survey Explores How College Students Feel About Using AI To Complete Coursework

3 days ago

266

Empty shopfront window with red SALE decal.

Business and Management INK

Sales Promotions and Restrictions: Customers Want the Bad News First

4 days ago

194

black hole of numbers

Business and Management INK

How Digital Information Transforms
Project Delivery Models

4 days ago

287

Group photo of 25 British constables in uniform from 1890

Do We Need the Police?

5 days ago

300

Business and Management INK

About the PMJ Practitioner Insights Series

5 days ago

303

Business and Management INK

Agile, Traditional, and Hybrid Approaches to Project Success: Is Hybrid a Poor Second Choice?

5 days ago

251

AERA Names 24 to 2023 Fellows Cohort

6 days ago

369

NOMIS & Science Young Explorer Award: Now Accepting Applications

6 days ago

560

Webinar: Community Consequences of the Opioid Epidemic

1 week ago

320

A hijabi factory worker assembles parts at a workstation.

Business and Management INK

Why is it So Hard to Address Racism and Islamophobia in France?

1 week ago

276