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A space to explore, share and shape the issues facing social and behavioral scientists
[We’re pleased to welcome Gerald Zaltman of Harvard Business School and Olson Zaltman Associates. Dr. Zaltman recently published an article […]
8 years agoGerald Zaltman, Joseph C. Wilson Professor Emeritus at Harvard Business School and creator of the first patented market research tool […]
8 years agoThe customer may always be right, but research has shown that their memory can sometimes fail them when recollecting service […]
9 years agoBusinesses work hard to ensure that their customers walk away happy. But just how much of a good experience do […]
10 years ago