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A space to explore, share and shape the issues facing social and behavioral scientists
If you’d like to create a more satisfying service experience and increase customer “forgiveness” when a service encounter goes wrong, […]
10 years agoVassiliki Grougiou, School of Economics and Business Administration, International Hellenic University, Thessaloniki, Greece, and Simone Pettigrew, Health Promotion Evaluation Unit, […]
11 years agoAlicia A. Grandey, Pennsylvania State University, Lori S. Goldberg, Personnel Decisions International, Inc., and S. Douglas Pugh, Virginia Commonwealth University, published “Why […]
11 years ago