165
Want to Build Better Customer Relationships?
If you’d like to create a more satisfying service experience and increase customer “forgiveness” when a service encounter goes wrong, […]
804
service encounter
Serving the Senior Target Market
Vassiliki Grougiou, School of Economics and Business Administration, International Hellenic University, Thessaloniki, Greece, and Simone Pettigrew, Health Promotion Evaluation Unit, […]
495
Why and When do Stores With Satisfied Employees Have Satisfied Customers?
Alicia A. Grandey, Pennsylvania State University, Lori S. Goldberg, Personnel Decisions International, Inc., and S. Douglas Pugh, Virginia Commonwealth University, published “Why […]
498
