Social Science Space

Today, customers and employees need a broader form of “readiness” to successfully face fundamentally altered capability and motivational demands. Enter ‘actor ecosystem readiness.’

[We’re pleased to welcome Kenny Basso of IMED Business School. Kenny recently published an article in Journal of Service Research, […]

Company executives believe they know the value of their product or service they provide, but the true judge of value […]

Mikolaj Piskorski: A Social Strategy: How We Profit from Social Media. Princeton, NJ: Princeton University Press, 2014. 275 pp. $29.95, […]

Large corporations have long been the focus of corporate social  responsibility (CSR) studies. Such studies seem to support the separation […]

We’re pleased to welcome Dr. Gabriele Pizzi of the University of Bologna. Dr. Pizzi recently collaborated with Gian Luca Marzocchi, […]

Republished with permission. The original post was published on the Center for Services Leadership blog. *** Interview with Laurel Anderson […]

From general stores to department stores and superstores, retailing has undergone significant changes in the past two centuries. In their […]

[We’re pleased to welcome Lena Steinhoff of the University of Paderborn in Germany. Dr. Steinhoff recently collaborated with Andreas Eggert […]

Looking for holiday gift ideas or just a good read to relax with over the long weekend? We’ve provided you […]

We are delighted to congratulate Seigyoung Auh, winner of Journal of Service Research‘s Best Reviewer Award! Dr. Auh, kindly provided […]

 Journal of Service Research is now accepting research for the upcoming special section entitled “Health Service Research: A Multidisciplinary Perspective,” […]