Book Review: A Social Strategy: How We Profit from Social Media
Mikolaj Piskorski: A Social Strategy: How We Profit from Social Media. Princeton, NJ: Princeton University Press, 2014. 275 pp. $29.95, cloth. You […]
Mixing Business and Ethics: How the Rotary Club Encouraged Ethical Business Practices
Large corporations have long been the focus of corporate social responsibility (CSR) studies. Such studies seem to support the separation thesis, which […]
Why Would You Choose to Revisit a Dissatisfying Restaurant?
We’re pleased to welcome Dr. Gabriele Pizzi of the University of Bologna. Dr. Pizzi recently collaborated with Gian Luca Marzocchi, Chiara Orsingher […]
Transformative Service Research: A Multidisciplinary Perspective on Service and Well-being
Republished with permission. The original post was published on the Center for Services Leadership blog. *** Interview with Laurel Anderson and Amy […]
How Has Retailing Evolved?
From general stores to department stores and superstores, retailing has undergone significant changes in the past two centuries. In their article “The […]
What Effect Does Status Endowment Have on Customer Loyalty Programs?
[We’re pleased to welcome Lena Steinhoff of the University of Paderborn in Germany. Dr. Steinhoff recently collaborated with Andreas Eggert of University […]
A Cornucopia of Book Reviews!
Looking for holiday gift ideas or just a good read to relax with over the long weekend? We’ve provided you with three […]
Congratulations to Seigyoung Auh of Journal of Service Research!
We are delighted to congratulate Seigyoung Auh, winner of Journal of Service Research‘s Best Reviewer Award! Dr. Auh, kindly provided us with […]
