196
About Time: How Temporal Construal Changes Customer Satisfaction
Time works wonders–it’s a familiar saying that speaks to the fluid nature of an individual’s experiences, and how, as time […]
786
services
Why Would You Choose to Revisit a Dissatisfying Restaurant?
We’re pleased to welcome Dr. Gabriele Pizzi of the University of Bologna. Dr. Pizzi recently collaborated with Gian Luca Marzocchi, […]
870
A Review of Offshoring Research
“Conceptual Issues in Services Offshoring Research: A Multidisciplinary Review” by Jonathan Doh, Arie Lewin, Silvia Massini,Eugene Hahn, and Kraiwinee Bunyaratavej […]
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