Month: July 2013

Top Five: Customer Service

How have new media such as Twitter and Facebook changed companies’ relationships with customers? How do firms leverage engagement to […]

9 years ago

Happy Fourth of July!

Happy Fourth of July from your friends at SAGE Publications! While you’re getting ready for a relaxing holiday, we hope […]

9 years ago

Yes, Looks Do Matter in the Workplace

An article recently published in Cornell Hospitality Quarterly found that hotel customers prefer physically attractive front desk employees because they […]

9 years ago