Psychological Science at Work

The authors review the ways in which data analytics and artificial intelligence can engender more stability and efficiency in megaprojects. They evaluate the present and likely future use of digital technology—particularly with regard to construction projects — discuss the likely benefits, and also consider some of the challenges around digitization.

In this article, Jessica Weaver, Philippa Hunter-Jones, and Rory Donnelly reflect on “Unlocking the Full Potential of Transformative Service Research by Embedding Collaboration Throughout the Research Process,” which can be found in the Journal of Service Research.

Institutional complexity occurs when the structures, interests, and activities of separate but collaborating organizations—often across national and cultural boundaries—are not well aligned. Institutional voids in this context are gaps in function or capability, including skills gaps, lack of an effective regulatory regime, and weak contract-enforcing mechanisms.