Business and Management INK

A Black History Addendum to the American Music Industry
Insights
February 6, 2024

A Black History Addendum to the American Music Industry

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Organizational Learning in Remote Teams: Harnessing the Power of Games for Meaningful Online Exchanges
Business and Management INK
February 2, 2024

Organizational Learning in Remote Teams: Harnessing the Power of Games for Meaningful Online Exchanges

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Environmental and Social Sustainability Methods in Online and In-Person Shopping
Business and Management INK
January 30, 2024

Environmental and Social Sustainability Methods in Online and In-Person Shopping

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Revitalizing Entrepreneurship to Benefit Low-Income Communities
Business and Management INK
January 29, 2024

Revitalizing Entrepreneurship to Benefit Low-Income Communities

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The Key to Dismantling Oppressive Global Systems

The Key to Dismantling Oppressive Global Systems

In this article, Nazarina Jamil, Maria Humphries-Kil, and Kahurangi Dey explore Paulo Freire’s call for responsibility for those who are marginalized and his Pedagogy of Hope to encourage action and inspiration around the dismantling of oppressive global systems.

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Using Affective Displays to Predict Customer Satisfaction

Using Affective Displays to Predict Customer Satisfaction

In this article, Shelly Ashtar reflects on her longstanding interest in service-related work and how it connects to her research interest in customer satisfaction. Ashtar explores this topic with collaborators Galit B. Yom-Tov, Anat Rafaeli and Jochen Wirtz in “Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction,” in the Journal of Service Research.

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Building Community in the Remote Workplace

Building Community in the Remote Workplace

In this article, Will Bennis reflects on his efforts to build community among freelancers and remote workers. What he couldn’t anticipate, however, were the challenges he would face in doing so — challenges that he and Marko Orel expand upon in “Taboo Trade-Offs in the Community Business: The Case of Coworking” in the Journal of Management Inquiry.

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Pass Incomplete — How to Keep Healthcare Clinicians from Dropping the Ball

Pass Incomplete — How to Keep Healthcare Clinicians from Dropping the Ball

Using the metaphor of American football, Melanie Barlow explores the importance of training healthcare clinicians to appropriately respond to potential errors in care and the effects of failing to do so.

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Disruptive Technologies and Local Regulations: Policy Leaning in Venue Shifting

Disruptive Technologies and Local Regulations: Policy Leaning in Venue Shifting

The fear that without proper constraints technologies may run amok has propelled many local governments to restrict such technologies. How are technology firms to respond to these local restrictions?

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Shared Leadership: What Do Employees Think About It?

Shared Leadership: What Do Employees Think About It?

Traditional approaches to sharing leadership focus on the attitude of the manager. But what about the attitudes of the underlings asked to step up?

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Organized Creativity: Creative Processes and Constraints

Organized Creativity: Creative Processes and Constraints

Creativity is often associated with freedom, but creatives like songwriters must work within constraints as well. Sociologist and musician Tobias Theel discusses constraints and the creative process in his reflection on “Organizing Creativity With Constraints—Insights From Popular Music Songwriting Teams,” which was written with Jörg Sydow and recently published in the Journal of Management Inquiry (JMI).

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Top Five Takeaways from AOM on Business and Management in a Challenging World 

Top Five Takeaways from AOM on Business and Management in a Challenging World 

Some clear themes emerged across the divisions and sub-disciplines at the Academy of management annual meeting this year, which we’ve been reflecting on and refer to as our “Top 5” takeaway themes for business and management in 2023. 

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