customer engagement

10-year Impact Award graphic

Understanding the Foundations of Customer Engagement

Since it appeared in the Journal of Service Research a decade ago, the paper “Customer Engagement Behavior: Theoretical Foundations and Research Directions” has ben cited in other academic papers more than 1,300 times.

1 year ago
1250

JSR Award Winners!

We’re so excited to congratulate Dr. Cheryl Burke Jarvis at Southern Illinois University for being awarded the Journal of Service Research’s […]

9 years ago
568