Social Science Space

Since it appeared in the Journal of Service Research a decade ago, the paper “Customer Engagement Behavior: Theoretical Foundations and Research Directions” has ben cited in other academic papers more than 1,300 times.

[We’re pleased to welcome Kenny Basso of IMED Business School. Kenny recently published an article in Journal of Service Research, […]

The online presence of corporations has become increasingly important in the digital age, not only in terms of where corporations […]

Mikolaj Piskorski: A Social Strategy: How We Profit from Social Media. Princeton, NJ: Princeton University Press, 2014. 275 pp. $29.95, […]

We’re pleased to welcome Dr. Gabriele Pizzi of the University of Bologna. Dr. Pizzi recently collaborated with Gian Luca Marzocchi, […]

[We’re pleased to welcome Lena Steinhoff of the University of Paderborn in Germany. Dr. Steinhoff recently collaborated with Andreas Eggert […]

The customer may always be right, but research has shown that their memory can sometimes fail them when recollecting service […]

Do you know what makes your pans non-stick or your toothpaste and hand soap fight bacteria? According to the European […]

The United States Bureau of Labor Statistics lists the median annual wage of waiters and waitresses to be $18,590. With […]

Businesses work hard to ensure that their customers walk away happy. But just how much of a good experience do […]

We’re so excited to congratulate Dr. Cheryl Burke Jarvis at Southern Illinois University for being awarded the Journal of Service Research’s […]