Business and Management INK

JSR Welcomes New Editor Mary Jo Bitner

September 11, 2012 961

The Journal of Service Research is proud to announce its next Editor, Dr. Mary Jo Bitner. Dr. Bitner, a highly respected professor and researcher with more than 25 years experience, is recognized for her contributions to the founding and expansion of the service marketing and management field. She is currently a Professor of Marketing at the W. P. Carey School of Business, Arizona State University. In addition, she serves as both the PetSmart Chair in Services Leadership and Executive Director of the Center for Services Leadership. Dr. Bitner will be assuming the role of editor beginning June 2013. Learn more about her research interests here, and catch up on her recent articles in the Journal of Service Research:

“High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services” –published on June 11, 2012 by Nancy V. Wunderlich of the University of Paderborn, Florian v. Wangenheim of Technische Universitat Munchen, and Mary Jo Bitner of Arizona State University

“Moving Forward and Making a Difference: Research Priorities for the Science of Service” –published in the February 2010 issue by Amy L. Ostrom, Mary Jo Bitner, Stephen W. Brown, Kevin A. Burkhard, Michael Goul, Vicki Smith-Daniels, Haluk Demirkan, and Elliot Rabinovich, all of Arizona State University

Business & Management INK

Business and Management INK puts the spotlight on research published in our more than 100 management and business journals. We feature an inside view of the research that’s being published in top-tier SAGE journals by the authors themselves.

View all posts by Business & Management INK

Published

September 11, 2012

Uncharted Waters: Researching Bereavement in the Workplace

By Diane M. Bergeron

Read Now

The Power of Fuzzy Expectations: Enhancing Equity in Australian Higher Education

Business and Management INK

April 22, 2024

The Power of Fuzzy Expectations: Enhancing Equity in Australian Higher Education

By Courtney Geritz and Maria Raciti

Read Now

How Do Firms Create Government Regulations?

Business and Management INK

April 18, 2024

How Do Firms Create Government Regulations?

By Fiona Yao, Jun Xia, Xiaoli Yin, Xinran Wang, and Zhouyu Lin

Read Now

Challenging, But Worth It: Overcoming Paradoxical Tensions of Identity to Embrace Transformative Technologies in Teaching and Learning

Business and Management INK

March 27, 2024

Challenging, But Worth It: Overcoming Paradoxical Tensions of Identity to Embrace Transformative Technologies in Teaching and Learning

By Isabel Fischer and Kerry Dobbins

Read Now

Data Analytics and Artificial Intelligence in the Complex Environment of Megaprojects: Implications for Practitioners and Project Organizing Theory

Sachindra Chamode Wijayasekera, Syed Asad Hussain, Amrit Paudel, Bhuwan Paudel, John Steen, Rehan Sadiq, and Kasun Hewage 587 Business and Management INK

The authors review the ways in which data analytics and artificial intelligence can engender more stability and efficiency in megaprojects. They evaluate the present and likely future use of digital technology—particularly with regard to construction projects — discuss the likely benefits, and also consider some of the challenges around digitization.

Read Now

Putting People at the Heart of the Research Process

Philippa Hunter-Jones, Jessica Weaver, and Rory Donnelly 415 Business and Management INK

In this article, Jessica Weaver, Philippa Hunter-Jones, and Rory Donnelly reflect on “Unlocking the Full Potential of Transformative Service Research by Embedding Collaboration Throughout the Research Process,” which can be found in the Journal of Service Research.

Read Now

Coping with Institutional Complexity and Voids: An Organization Design Perspective for Transnational Interorganizational Projects

Yongcheng Fu, Lihan Zhang and Yongqiang Chen 549 Business and Management INK, Research

Institutional complexity occurs when the structures, interests, and activities of separate but collaborating organizations—often across national and cultural boundaries—are not well aligned. Institutional voids in this context are gaps in function or capability, including skills gaps, lack of an effective regulatory regime, and weak contract-enforcing mechanisms.

Read Now