Designing Better Customer Service Experiences Using “Sticktion”

In this post, Jun Xia, Fiona Kun Yao, Xiaoli Yin, Xinran Wang, and Zhouyu Lin detail their research from their new paper, “How Do Political and Non-Political Ties Affect Corporate Regulatory Participation? A Regulatory Capture Perspective,” appearing in Business & Society.

In this article, Isabel Fischer and Kerry Dobbins reflect on their work, “Is it worth it? How paradoxical tensions of identity shape the readiness of management educators to embrace transformative technologies in their teaching,” which was recently published in the Journal of Management Education.

The authors review the ways in which data analytics and artificial intelligence can engender more stability and efficiency in megaprojects. They evaluate the present and likely future use of digital technology—particularly with regard to construction projects — discuss the likely benefits, and also consider some of the challenges around digitization.